About the Certification
This certification verifies that you possess the SAP Service Cloud the cores and core skills required for the consultant profile and proves that you have an overall understanding and in depth skills to participate as a member of project team with a focus on setting up, implementing and using SAP Service Cloud Version 2 in a mentored role.
SAP Certification Details:
EXAM: C_C4H56I_34
80 questions (3 hrs)
71% cut score
Questions by weight:
1.Basic Setup: ≤10%
2.Master Data: 11% - 20%
3.User Management: ≤10%
4.Service Objects: ≤10%
5.Service Elements: 11% - 20%
6.Cases: 11% - 20%
7.Communication Channels: 11% - 20%
8.Personalization and Extensibility: 11% - 20%
Stay Certified, Stay ahead:
1. The standard validity of your certification is 12 months.
2. Every time you successfully complete an assessment, the validity period is extended by 12 more months.
3. You’ll receive personalized communication to ensure that you don’t miss your certification expiry date.