Course Introduction
Watch this video to checkout the details and the benefits you get from this training.
Start your career in ServiceNow
ServiceNow is a cloud-based platform that provides IT service management (ITSM) solutions. It is used to automate and streamline IT operations and improve service delivery. The platform includes a wide range of modules and tools that can be used for incident management, problem management, change management, knowledge management, and more.
You will learn to.
- Understand the basic concepts of IT service management and how ServiceNow supports it
- Learn how to navigate and use the ServiceNow interface
- Learn how to customize and configure ServiceNow to meet the needs of an organization
- Learn how to integrate ServiceNow with other systems and tools
- Creating workflows and automating tasks
Meet Your Instructor
- Total Work Experience: 11.10 years
- ServiceNow Development (7.10 years /2015 Jan to till date): ITSM – IM, PM, KM, CM, SR
- ITOM – Mid server, ECC, CMDB, Event Mgmt, ITBM - Performance Analytics, Resource Management, Asset Mgmt, HR case Mgmt, HRSD, Document Mgmt Integration – BEM, HPAM, SCCM, SharePoint, SOAP, REST, CTI, LDAP, Zoom, Integration Hub, domain separation
- Platform - Upgrade, cloning, Scheduled job, Script Include, Client script, Business Rule, UI action, workflow, notifications, Fix scripts, Service Portal, UI page, Scoped app, etc
- Java J2EE web development (4 years/2011 Jan to 2015 Jan): Core Java, Servlet, JSP, JDBC, Spring Core, Html, JavaScript, CSS, JSON, Interwoven TeamSite content management, XSL and XSLT, Jasper report server
- Integration Tool Development: Mule ESB with Servicenow and Java services and AWS(Amazon Web Service), ServiceNow P2P integration, AWS S3, Lambda, CloudFormation etc.
Course Curriculum
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Session 1 - What is ServiceNow
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Session 2 - What is SaaS
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Session 3 - User Administration
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Session 4 - Creating Ticket and Raising Requests
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Session 5 - Create or Modify Menu List
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Session 6 - Applications in ServiceNow
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Session 7 - Dictionary Entries and Overrides
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Session 8 - Access Controls (ACLs)
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Session 9 - Business Rules
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Session 10 - Import Data Sets from Excel
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Session 11 - Transformer - How to Mapping
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Session 12 - Bar Charts ,Pie Charts,List Reports, Pivot Tables
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Session 13 - ITL Process
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Session 14 - LDAP Integration - MID Server
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Session 15 - Service Portal
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Session 16 - Configuration Management Database
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Session 17 - JSON and RestAPI
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Session 18 - Blid Record and Gforms
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Session 19 - Scheduling a Report
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Session 20 - Email Configuration
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Assessment
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- Assessment - Advanced Administration
- Assessment - Basic Administration
- Assessment - Configuration Management
- Assessment - Content Management
- Assessment - Customization
- Assessment - Integrations
- Assessment - Introduction to Servicenow
- Assessment - ITIL Process
- Assessment - ITSM Modules Experience
- Assessment - Non-ITSM Experience
- Assessment - Relationships
- Assessment - Reporting
- Assessment - Scripting
- Assessment - System Upgrades
Lab Activity
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Configuration Guides (Downloaded from the Internet as it is available for Public Use)
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- cmdb-deployment-plan
- cmdb-population-maintenance-discovery
- configuring-servicenow-application
- instance-security-best-practice
- servicenow 70 book
- ServiceNow Deployment Guide
- servicenow-connector-installation-and-configuration-guide
- ServiceNow-Data-Model-v3.4
- servicenow-rome-platform-user-interface-enus
- servicenow
- Tenable and ServiceNow Integration Guide
- ServiceNow certification guide
- ServiceNow Connector Installation and Configuration Guide
- ServiceNow Tutorial (Step-By-Step) Guide To Learn ServiceNow
Interview Questions
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Prepare your LinkedIn profile
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Prepare your Resume
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Quiz
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