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SAP CS (Customer Service) Training
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Session 1 - Introduction to SAP CS
Session Video - Introduction to SAP CS - Part 1 (63:45)
Session Video - Introduction to SAP CS - Part 2 (77:21)
Quiz
Session 2 - Organization Structure
Session Video - Organization Structure - Part 1 (108:45)
Session Video - Organization Structure - Part 2 (105:53)
Quiz
Session 3 - Process
Session Video - Process - Part 1 (110:14)
Session Video - Process - Part 2 (114:50)
Session Video - Process - Part 3 (116:21)
Session Video - Process - Part 4 (90:12)
Session Video - Process - Part 5 (109:53)
Session Video - Process - Part 6 (109:39)
Session Video - Process - Part 7 (107:17)
Session Video - Process - Part 8 (114:50)
Session Video - Process - Part 9 (127:36)
Session Video - Process - Part 10 (67:07)
Quiz
Assesment
Assessment - Introduction to SAP CS
Assessment - Organisation Structure
Assessment - Master Data for SAP CS PM
Assessment - Process
Assignments
Assignment - Introduction to SAP CS
Assignment - Organisation Structure
Assignment - Master Data for SAP CS PM
Assignment - Process
Lab Activity
Lab activity - Using an SAP System
Lab activity - User-Specific Settings
Lab activity - Master Data
Lab activity - Material Serial Numbers and Equipment
Lab activity - Functional Locations
Lab activity - Warranties
Lab activity - Simple Notification Processing
Lab activity - Notification Receipt
Lab activity - Notification Processing
Lab activity - Notification Completion
Lab activity - Simple Order Processing
Lab activity - Order Entry and Planning
Lab activity - Order Processing
Lab activity - Order Confirmation
Lab activity - Billing
Lab activity - Order Completion
Lab activity - Service Quotations
Lab activity - Order Entry and Returns Delivery
Lab activity - Technical Check and Repairs Processing
Lab activity - Outbound Delivery and Billing
Lab activity - Service Contracts
Lab activity - Service Products
Lab activity - Service Processing with Contract Reference
Lab activity - Task Lists
Lab activity - Maintenance Plans
Lab activity - Maintenance Plan Scheduling
Lab activity - Service History
Lab activity - Service Information System
Interview Questions
Interview Questions - Set 1
Interview Questions - Set 2
Interview Questions - Set 3
Capstone Projects / Case Studies
Capstone Project - SAP Customer Service - Implementing a Comprehensive SAP Customer Service Solution for TechServe Inc.
Capstone Project - SAP Customer Service - Optimizing Medical Equipment Maintenance with SAP Customer Service for MediTech Solutions
Capstone Project - SAP Customer Service - Optimizing Renewable Energy Asset Management with SAP Customer Service for EcoPower Renewables
Capstone Project - SAP Customer Service - Streamlining Aircraft Maintenance and Service Operations with SAP CS for SkyHigh Aviation Services
Final Quiz
Test your Skills!
Prepare your Linkedin profile
Linkedin Cheat Sheet
Prepare your Resume
Resume Cheat Sheet
Teach online with
Lab activity - Technical Check and Repairs Processing
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