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SAP CS (Customer Service) Training

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Session 1 - Introduction to SAP CS

Session Video - Introduction to SAP CS - Part 1 (63:45)
Session Video - Introduction to SAP CS - Part 2 (77:21)
Quiz

Session 2 - Organization Structure

Session Video - Organization Structure - Part 1 (108:45)
Session Video - Organization Structure - Part 2 (105:53)
Quiz

Session 3 - Process

Session Video - Process - Part 1 (110:14)
Session Video - Process - Part 2 (114:50)
Session Video - Process - Part 3 (116:21)
Session Video - Process - Part 4 (90:12)
Session Video - Process - Part 5 (109:53)
Session Video - Process - Part 6 (109:39)
Session Video - Process - Part 7 (107:17)
Session Video - Process - Part 8 (114:50)
Session Video - Process - Part 9 (127:36)
Session Video - Process - Part 10 (67:07)
Quiz

Assesment

Assessment - Introduction to SAP CS
Assessment - Organisation Structure
Assessment - Master Data for SAP CS PM
Assessment - Process

Assignments

Assignment - Introduction to SAP CS
Assignment - Organisation Structure
Assignment - Master Data for SAP CS PM
Assignment - Process

Lab Activity

Lab activity - Using an SAP System
Lab activity - User-Specific Settings
Lab activity - Master Data
Lab activity - Material Serial Numbers and Equipment
Lab activity - Functional Locations
Lab activity - Warranties
Lab activity - Simple Notification Processing
Lab activity - Notification Receipt
Lab activity - Notification Processing
Lab activity - Notification Completion
Lab activity - Simple Order Processing
Lab activity - Order Entry and Planning
Lab activity - Order Processing
Lab activity - Order Confirmation
Lab activity - Billing
Lab activity - Order Completion
Lab activity - Service Quotations
Lab activity - Order Entry and Returns Delivery
Lab activity - Technical Check and Repairs Processing
Lab activity - Outbound Delivery and Billing
Lab activity - Service Contracts
Lab activity - Service Products
Lab activity - Service Processing with Contract Reference
Lab activity - Task Lists
Lab activity - Maintenance Plans
Lab activity - Maintenance Plan Scheduling
Lab activity - Service History
Lab activity - Service Information System

Interview Questions

Interview Questions - Set 1
Interview Questions - Set 2
Interview Questions - Set 3

Capstone Projects / Case Studies

Capstone Project - SAP Customer Service - Implementing a Comprehensive SAP Customer Service Solution for TechServe Inc.
Capstone Project - SAP Customer Service - Optimizing Medical Equipment Maintenance with SAP Customer Service for MediTech Solutions
Capstone Project - SAP Customer Service - Optimizing Renewable Energy Asset Management with SAP Customer Service for EcoPower Renewables
Capstone Project - SAP Customer Service - Streamlining Aircraft Maintenance and Service Operations with SAP CS for SkyHigh Aviation Services

Final Quiz

Test your Skills!

Prepare your Linkedin profile

Linkedin Cheat Sheet

Prepare your Resume

Resume Cheat Sheet

Teach online with

Lab activity - User-Specific Settings

Lab activity - Exercise 2 - User-Specific Settings.pdf

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