Start Your Career in SAP Customer Service
SAP Customer Service (CS) is a key component of the SAP ERP system that focuses on providing organizations with the tools necessary to manage customer service operations effectively. This module integrates with other SAP modules, ensuring a comprehensive approach to customer service management, including sales, distribution, and material management.
- Service Contract Management: Manages service contracts and service agreements, including warranty management and service-level agreements, ensuring compliance and streamlined operations.
- Service Order Management: Facilitates the creation, tracking, and management of service orders, from initiation through completion, including scheduling and dispatching.
- Complaints and Returns Processing: Handles customer complaints and returns efficiently, integrating with the sales and distribution module for seamless processing.
- Resource Scheduling: Optimizes the scheduling and utilization of resources, including technicians and equipment, to ensure timely service delivery.
Meet Our Instructor
- SAP Certified Application Associate - Service with SAP ERP
- Additional certifications in related modules such as SAP Sales and Distribution (SD) or SAP Plant Maintenance (PM)
- Proficient in configuring and using SAP CS for service order management, service contract management, and customer interaction.
- Deep understanding of integration points with SAP SD, PM, and Material Management (MM) for a comprehensive approach to customer service.
- Skilled in utilizing reporting and analytics within SAP to monitor service performance and customer satisfaction metrics.
- Strong problem-solving skills, essential for addressing unique challenges in service management setups and system customizations.
- Renowned for creating engaging training material that balances theoretical knowledge with practical, hands-on exercises.
- Skilled in catering to diverse learner needs, from new users to experienced professionals looking to deepen their expertise.
- Consistently praised for clarity of instruction and the ability to communicate complex concepts in an accessible manner.
Course Curriculum
- Session Video - Process - Part 1 (110:14)
- Session Video - Process - Part 2 (114:50)
- Session Video - Process - Part 3 (116:21)
- Session Video - Process - Part 4 (90:12)
- Session Video - Process - Part 5 (109:53)
- Session Video - Process - Part 6 (109:39)
- Session Video - Process - Part 7 (107:17)
- Session Video - Process - Part 8 (114:50)
- Session Video - Process - Part 9 (127:36)
- Session Video - Process - Part 10 (67:07)
- Quiz
- Lab activity - Using an SAP System
- Lab activity - User-Specific Settings
- Lab activity - Master Data
- Lab activity - Material Serial Numbers and Equipment
- Lab activity - Functional Locations
- Lab activity - Warranties
- Lab activity - Simple Notification Processing
- Lab activity - Notification Receipt
- Lab activity - Notification Processing
- Lab activity - Notification Completion
- Lab activity - Simple Order Processing
- Lab activity - Order Entry and Planning
- Lab activity - Order Processing
- Lab activity - Order Confirmation
- Lab activity - Billing
- Lab activity - Order Completion
- Lab activity - Service Quotations
- Lab activity - Order Entry and Returns Delivery
- Lab activity - Technical Check and Repairs Processing
- Lab activity - Outbound Delivery and Billing
- Lab activity - Service Contracts
- Lab activity - Service Products
- Lab activity - Service Processing with Contract Reference
- Lab activity - Task Lists
- Lab activity - Maintenance Plans
- Lab activity - Maintenance Plan Scheduling
- Lab activity - Service History
- Lab activity - Service Information System
- Capstone Project - SAP Customer Service - Implementing a Comprehensive SAP Customer Service Solution for TechServe Inc.
- Capstone Project - SAP Customer Service - Optimizing Medical Equipment Maintenance with SAP Customer Service for MediTech Solutions
- Capstone Project - SAP Customer Service - Optimizing Renewable Energy Asset Management with SAP Customer Service for EcoPower Renewables
- Capstone Project - SAP Customer Service - Streamlining Aircraft Maintenance and Service Operations with SAP CS for SkyHigh Aviation Services
SAP Server Access Request
Reach out to us at [email protected] if you need SAP server access after the course purchase
Frequently Asked Questions
When does the course start and finish?
The course is entirely self-paced. You decide when you start and when you finish.
How long do I have access to the course?
That depends on the type of Subscription you bought - Monthly or Yearly. After enrolling, you have unlimited access to this course and materials across any devices you own.
What do I get after I signup?
After you signup and make the payment, you will have full access to the course which includes,
1. Session Videos (these videos are from actual live sessions from the past)
2. Assignments
3. Assessments
4. Lab documents
5. Other pdfs (configuration documents, ebooks, pdfs, interview and certification faqs)
How do I get access to practice on the Server?
Reach out to your Support team and send an email to [email protected] and they will send you the details and the monthly cost for the Server (if available)
Are the videos or materials downloadable?
No, they are not. But you have unlimited access to view them from any device and on this platform depending on your Subscription type. Everything on this platform is the intellectual property of ZaranTech
How soon after I enroll and make payment would get access to the course?
Immediately
What if I have doubts, whom do I ask?
These are pre-recorded videos from the actual Live Training program. Most of the doubts were cleared in the session videos itself. But if you still have any questions, please raise a ticket, and our support team will help you https://bit.ly/support-Ticket
What if I have an issue accessing the course?
You can Raise a ticket by clicking the link below and selecting the appropriate ticket - https://bit.ly/support-Ticket
How will I get my course completion certificate?
Once you have successfully completed the training and the Final Quiz/Assessment, you can avail of your Certificate of Completion from ZaranTech which you can then showcase on Linkedin and other Social Media portals
Do you provide Instructor-led Live training for Individuals?
Yes, we do. Email us at [email protected] and we will send you all the details
How we deliver Live training (video) - https://bit.ly/How-we-deliver-training
Do you provide Corporate/group training?
Yes, we do. We have trained more than 200 SAP customers with over 4000 participants in the USA, Canada, Europe, Asia, and South America. We offer corporate training for all SAP modules.
Course Catalog - https://bit.ly/SAP-course-catalog
How we Deliver Corporate Training (video) - https://bit.ly/sap-corp-training
How do I get certified in SAP?
SAP certification (https://training.sap.com/certification/) validates that you possess fundamental knowledge and verified skills.
List of Valid and soon to Expire SAP certifications - https://training.sap.com/certification/validity
What if I am unhappy with the course?
We would never want you to be unhappy! If you are unsatisfied with your purchase, contact us in the first 7 days and we will give you a full refund.
What is your Refund Policy and Terms of Use?
To know more about canceling the enrollment, refund, and rescheduling policy, visit:
Refund and Rescheduling Policy – https://www.zarantech.com/Refund-policy/
Terms of Service – https://www.zarantech.com/terms-of-use/
What other Resources do you provide?
Youtube (Free Videos) - https://www.youtube.com/@zarantechdotcom
LinkedIn (Free materials) - https://www.linkedin.com/showcase/sap-learner-community/
Quora (Ask any Questions) - https://saplearnercommunity.quora.com/
SAP Corporate Course Catalog - https://bit.ly/SAP-course-catalog
What other official Resources from SAP?
Official SAP Training - https://training.sap.com/
Officia SAP Certification Programs - https://training.sap.com/certification/
OpenSAP (Open Online Courses (MOOCs) for SAP learning) - https://open.sap.com/
SAP Community blogs with updates and insights - https://blogs.sap.com/
SCN (SAP Community Network) - Discussions and articles - https://community.sap.com/
SAP Conferences and Workshops - https://www.sap.com/products/teched.html
