Assignment - Process | ZaranTech

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SAP CS (Customer Service) Training

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Session 1 - Introduction to SAP CS

Session Video - Introduction to SAP CS - Part 1 (63:45)
Session Video - Introduction to SAP CS - Part 2 (77:21)
Quiz

Session 2 - Organization Structure

Session Video - Organization Structure - Part 1 (108:45)
Session Video - Organization Structure - Part 2 (105:53)
Quiz

Session 3 - Process

Session Video - Process - Part 1 (110:14)
Session Video - Process - Part 2 (114:50)
Session Video - Process - Part 3 (116:21)
Session Video - Process - Part 4 (90:12)
Session Video - Process - Part 5 (109:53)
Session Video - Process - Part 6 (109:39)
Session Video - Process - Part 7 (107:17)
Session Video - Process - Part 8 (114:50)
Session Video - Process - Part 9 (127:36)
Session Video - Process - Part 10 (67:07)
Quiz

Assesment

Assessment - Introduction to SAP CS
Assessment - Organisation Structure
Assessment - Master Data for SAP CS PM
Assessment - Process

Assignments

Assignment - Introduction to SAP CS
Assignment - Organisation Structure
Assignment - Master Data for SAP CS PM
Assignment - Process

Lab Activity

Lab activity - Using an SAP System
Lab activity - User-Specific Settings
Lab activity - Master Data
Lab activity - Material Serial Numbers and Equipment
Lab activity - Functional Locations
Lab activity - Warranties
Lab activity - Simple Notification Processing
Lab activity - Notification Receipt
Lab activity - Notification Processing
Lab activity - Notification Completion
Lab activity - Simple Order Processing
Lab activity - Order Entry and Planning
Lab activity - Order Processing
Lab activity - Order Confirmation
Lab activity - Billing
Lab activity - Order Completion
Lab activity - Service Quotations
Lab activity - Order Entry and Returns Delivery
Lab activity - Technical Check and Repairs Processing
Lab activity - Outbound Delivery and Billing
Lab activity - Service Contracts
Lab activity - Service Products
Lab activity - Service Processing with Contract Reference
Lab activity - Task Lists
Lab activity - Maintenance Plans
Lab activity - Maintenance Plan Scheduling
Lab activity - Service History
Lab activity - Service Information System

Interview Questions

Interview Questions - Set 1
Interview Questions - Set 2
Interview Questions - Set 3

Capstone Projects / Case Studies

Capstone Project - SAP Customer Service - Implementing a Comprehensive SAP Customer Service Solution for TechServe Inc.
Capstone Project - SAP Customer Service - Optimizing Medical Equipment Maintenance with SAP Customer Service for MediTech Solutions
Capstone Project - SAP Customer Service - Optimizing Renewable Energy Asset Management with SAP Customer Service for EcoPower Renewables
Capstone Project - SAP Customer Service - Streamlining Aircraft Maintenance and Service Operations with SAP CS for SkyHigh Aviation Services

Final Quiz

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Assignment - Process

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