Course Introduction
Watch this video to checkout the details and the benefits you get from this training.
Start Your Career with Customer Service with AI
This course teaches how to use AI to improve customer service across chat, email, voice, and CRM platforms. You will learn how to build chatbots, automate support processes, analyze customer interactions, and use Generative AI to deliver faster and more personalized customer experiences. The course also covers AI ethics, compliance, and real-world customer service use cases.
By completing this course, you will be able to learn:
- Understand the basics of AI and its role in customer service
- Use AI-powered tools such as ChatGPT, Zendesk AI, Freshdesk, and Salesforce Einstein
- Build and manage chatbots using no-code platforms
- Create AI-generated responses, summaries, and support content
- Analyze customer sentiment, service metrics, and support trends
- Automate ticket routing, escalations, and support workflows
- Personalize customer interactions using AI-driven insights
-
Apply AI ethics, privacy, and compliance best practices in customer support
Course Curriculum
- Assessment - 1. Foundations of AI in Customer Service
- Assessment - 2. AI Tools & Platforms Overview
- Assessment - 3. Chatbots & Conversational AI
- Assessment - 4. Generative AI for Customer Support
- Assessment - 5. AI-Powered Customer Analytics
- Assessment - 6. Sentiment Analysis & Emotion AI
- Assessment - 7. Voice AI & Intelligent Virtual Assistants (IVA)
- Assessment - 8. AI in CRM - Salesforce Einstein & Beyond
- Assessment - 9. Automating Customer Support Workflows
- Assessment - 10. Personalizing Customer Experience with AI
- Assessment - 11. Ethical AI, Bias & Compliance in Customer Service
- Assignment - 1. Foundations of AI in Customer Service
- Assignment - 2. AI Tools & Platforms Overview
- Assignment - 3. Chatbots & Conversational AI
- Assignment - 4. Generative AI for Customer Support
- Assignment - 5. AI-Powered Customer Analytics
- Assignment - 6. Sentiment Analysis & Emotion AI
- Assignment - 7. Voice AI & Intelligent Virtual Assistants (IVA)
- Assignment - 8. AI in CRM - Salesforce Einstein & Beyond
- Assignment - 9. Automating Customer Support Workflows
- Assignment - 10. Personalizing Customer Experience with AI
- Assignment - 11. Ethical AI, Bias & Compliance in Customer Service
- Lab Activity - 1. Map a customer journey and identify 5 AI intervention points using a provided template
- Lab Activity - 2. Set up a Zoho trial account and explore its AI features dashboard
- Lab Activity - 3. Build a functional FAQ chatbot using Tidio with at least 10 intents
- Lab Activity - 4. Configure a human handoff trigger based on negative sentiment
- Lab Activity - 5. Write prompt templates for common customer scenarios
- Lab Activity - 6. How to create a customer support dashboard
- Lab Activity - 7. Build a customer support KPI dashboard using a provided sample dataset in Google Looker Studio
- Lab Activity - 8. How to Build a Customer Feedback Analysis Process (with AI!)
- Lab Activity - 9. Design a voice call flow diagram for a billing support scenario using Lucidchart or Miro
- Lab Activity - 10. Website for Salesforce Einstein
- Lab Activity - 11. Build a Zapier workflow that automatically logs a new support ticket from a Gmail email and sends a Slack notification
- Lab Activity - 12. Marketing segment templates to turn insights into action
- Lab Activity - 13. Auditing a Customer Service Chatbot for Ethical AI, Bias & Compliance
- Capstone Project - 1. AI Customer Support Co‑Pilot for Agents
- Capstone Project - 2. AI Self‑Service Support Portal with Smart FAQ (RAG)
- Capstone Project - 3. Customer Churn and Escalation Risk Predictor
- Capstone Project - 4. Omnichannel Customer Feedback Analyzer
- Capstone Project - 5. Voice Bot for First‑Line Call Handling
Meet Your Instructor
Experience and Expertise: Over 17 years of professional experience in training, software implementation, project management, and business process enablement, with specialized expertise in Generative AI tools and AI-driven productivity solutions.
Global Training Experience: Delivered AI training programs, trainer certification sessions, and workshops for professionals, students, entrepreneurs, and business users, helping them leverage AI for communication, customer engagement, content creation, and productivity.
Corporate Clientele: Conducted training programs and workshops for organizations including NIST, Alagi, Knowledge Bank, VisioneX, WTMC, and Spotify, enabling AI adoption across diverse learner groups.
Certifications: Best AI and Communication Skills Trainer – NIST & VisioneX; Excellent AI Trainer – Welred Foundation.
Diverse Technical Skills: Proficient in ChatGPT, Gemini, Canva Pro, AI-powered content creation tools, productivity applications, business automation tools, and AI-assisted communication platforms.
Training Methodology: Uses a simple, hands-on, and beginner-friendly approach with live demonstrations, practical exercises, real-world customer service scenarios, and AI tool applications to enhance learner engagement and understanding.
Project Leadership: Led multiple AI training initiatives, trainer certification programs, and coaching engagements, helping individuals and businesses improve customer interactions, streamline workflows, and increase productivity using AI technologies.
Got Questions?
Frequently Asked Questions
When does the course start and finish?
The course is entirely self-paced. You decide when you start and when you finish.
How long do I have access to the course?
That depends on the type of Subscription you bought - Monthly or Yearly. After enrolling, you have unlimited access to this course and materials across any devices you own.
What do I get after I signup?
After you signup and make the payment, you will have full access to the course which includes,
1. Session Videos (these videos are from actual live sessions from the past)
2. Assignments
3. Assessments
4. Lab documents
5. Other pdfs (configuration documents, eBooks, pdfs, interview and certification FAQs)
How do I get access to practice on the Server?
Reach out to your Support team and send an email to support@zarantech.com and they will send you the details and the monthly cost for the Server (if available)
Are the videos or materials downloadable?
No, they are not. But you have unlimited access to view them from any device and on this platform depending on your Subscription type. Everything on this platform is the intellectual property of ZaranTech
How soon after I enroll and make payment would get access to the course?
Immediately
What if I have doubts, whom do I ask?
These are pre-recorded videos from the actual Live Training program. Most of the doubts were cleared in the session videos itself. But if you still have any questions, please raise a ticket, and our support team will help you https://zarantech.freshdesk.com/support/tickets/new
What if I have an issue accessing the course?
You can Raise a ticket by clicking the link below and selecting the appropriate ticket - https://zarantech.freshdesk.com/support/tickets/new
How will I get my course completion certificate?
Once you have successfully completed the training and the Final Quiz/Assessment, you can avail of your
Certificate of Completion from ZaranTech which you can then showcase on LinkedIn and other Social Media portals
Do you provide Instructor-led Live training for Individuals?
Yes, we do. Email us at info@zarantech.com and we will send you all the details
How we deliver Live training (video) - https://bit.ly/How-we-deliver-training
Do you provide Corporate/group training?
Yes, we do. We have trained more than 200 SAP customers with over 4000 participants in the USA, Canada, Europe, Asia, and South America. We offer corporate training for all SAP modules.
What if I am unhappy with the course?
We would never want you to be unhappy! If you are unsatisfied with your purchase, contact us in the first 7 days and we will give you a full refund.
What is your Refund Policy and Terms of Use?
To know more about canceling the enrollment, refund, and rescheduling policy, visit:
Refund and Rescheduling Policy – https://www.zarantech.com/Refund-policy/
Terms of Service – https://www.zarantech.com/terms-of-use/
What other Resources do you provide?
YouTube (Free Videos) - https://www.youtube.com/@zarantechdotcom
LinkedIn (Free materials) - https://www.linkedin.com/showcase/sap-learner-community/
Quora (Ask any Questions) - https://saplearnercommunity.quora.com/
