Course Introduction
Watch this video to checkout the details and the benefits you get from this training.
Start Your Career in AI for Customer Experience
This course teaches how AI can improve customer experiences across the entire customer journey. You will learn how to use AI for personalization, chatbots, virtual agents, predictive analytics, proactive customer service, and customer engagement. The course also covers customer data, journey mapping, AI-assisted decision-making, and responsible AI practices. It is designed for beginners who want to understand how AI can help deliver better customer experiences and business outcomes.
By completing this course, you will be able to learn:
- Understand the fundamentals of AI and its role in customer experience management
- Use customer data and journey mapping to identify AI-driven improvement opportunities
- Apply personalization techniques and next-best-action recommendations for customers
- Design and evaluate chatbots, virtual agents, and AI-powered customer interactions
- Use AI-assisted tools to support customer service agents and improve productivity
- Understand predictive analytics for churn prediction, ticket prioritization, and customer engagement
- Create proactive customer service workflows using AI insights and automation
- Apply responsible AI, privacy, transparency, and human-in-the-loop best practices
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Build a practical AI roadmap and implementation plan for customer experience initiatives
Course Curriculum
- Assessment - 1. Foundations of AI in Customer Experience
- Assessment - 2. Customer Data, Journeys, and Personalization
- Assessment - 3. AI Chatbots, Virtual Agents, and Agent Assist
- Assessment - 4. Predictive Analytics and Proactive CX
- Assessment - 5. Trust, Ethics, and Human Touch
- Assessment - 6. Implementation Roadmap and Capstone
- Assignment - 1. Foundations of AI in Customer Experience
- Assignment - 2. Customer Data, Journeys, and Personalization
- Assignment - 3. AI Chatbots, Virtual Agents, and Agent Assist
- Assignment - 4. Predictive Analytics and Proactive CX
- Assignment - 5. Trust, Ethics, and Human Touch
- Assignment - 6. Implementation Roadmap and Capstone
- Lab Activity - 1. Identifying Touchpoints, Mapping AI Use Cases, and Improving Customer Experience Metrics
- Lab Activity - 2. Customer Data and Personalization Lab Mapping Data, Enhancing Journeys, and Designing Next-Best Actions
- Lab Activity - 3. Conversational AI Lab Designing Chatbots, Evaluating Use Cases, and Enhancing Agent Assist
- Lab Activity - 4. Predictive CX Lab Driving Proactive Customer Actions with AI Insights
- Lab Activity - 5. Ethical AI and Human-Centered CX Lab
- Lab Activity - 6. AI CX Implementation and Change Planning Lab
- Capstone Project - 1. AI Customer Sentiment Intelligence Dashboard
- Capstone Project - 2. AI-Driven Omnichannel Journey Optimizer
- Capstone Project - 3. Generative AI Content Personalization Engine
- Capstone Project - 4. Predictive Customer Churn and Retention Engine
- Capstone Project - 5. RAG-Based Conversational AI Support Agent
Meet Your Instructor
Experience and Expertise: Over 17 years of professional experience in training, software implementation, project management, and business process enablement, with specialized expertise in Generative AI and AI-driven productivity solutions.
Global Training Experience: Delivered AI training programs, trainer certification sessions, and workshops for professionals, students, entrepreneurs, and business users, helping them leverage AI to improve customer success, engagement, communication, and productivity.
Corporate Clientele: Conducted training programs and workshops for organizations including NIST, VisioneX, WTMC, Knowledge Bank, Alagi, and Spotify, supporting AI adoption across diverse audiences.
Certifications: Best AI and Communication Skills Trainer - NIST & VisioneX; Excellent AI Trainer - Welred Foundation.
Diverse Technical Skills: Proficient in ChatGPT, Gemini, Canva Pro, AI-powered content creation tools, productivity applications, customer engagement tools, and AI-assisted communication platforms.
Training Methodology: Uses a hands-on, beginner-friendly approach with live demonstrations, practical exercises, and real-world customer success scenarios to help learners effectively apply AI in their daily work.
Project Leadership: Led AI training initiatives, trainer certification programs, and coaching engagements, enabling professionals and businesses to enhance customer relationships, improve productivity, and drive better outcomes using AI technologies.
Got Questions?
Frequently Asked Questions
When does the course start and finish?
The course is entirely self-paced. You decide when you start and when you finish.
How long do I have access to the course?
That depends on the type of Subscription you bought - Monthly or Yearly. After enrolling, you have unlimited access to this course and materials across any devices you own.
What do I get after I signup?
After you signup and make the payment, you will have full access to the course which includes,
1. Session Videos (these videos are from actual live sessions from the past)
2. Assignments
3. Assessments
4. Lab documents
5. Other pdfs (configuration documents, eBooks, pdfs, interview and certification FAQs)
How do I get access to practice on the Server?
Reach out to your Support team and send an email to support@zarantech.com and they will send you the details and the monthly cost for the Server (if available)
Are the videos or materials downloadable?
No, they are not. But you have unlimited access to view them from any device and on this platform depending on your Subscription type. Everything on this platform is the intellectual property of ZaranTech
How soon after I enroll and make payment would get access to the course?
Immediately
What if I have doubts, whom do I ask?
These are pre-recorded videos from the actual Live Training program. Most of the doubts were cleared in the session videos itself. But if you still have any questions, please raise a ticket, and our support team will help you https://zarantech.freshdesk.com/support/tickets/new
What if I have an issue accessing the course?
You can Raise a ticket by clicking the link below and selecting the appropriate ticket - https://zarantech.freshdesk.com/support/tickets/new
How will I get my course completion certificate?
Once you have successfully completed the training and the Final Quiz/Assessment, you can avail of your
Certificate of Completion from ZaranTech which you can then showcase on LinkedIn and other Social Media portals
Do you provide Instructor-led Live training for Individuals?
Yes, we do. Email us at info@zarantech.com and we will send you all the details
How we deliver Live training (video) - https://bit.ly/How-we-deliver-training
Do you provide Corporate/group training?
Yes, we do. We have trained more than 200 Data Science customers with over 4000 participants in the USA, Canada, Europe, Asia, and South America. We offer corporate training for all SAP modules.
What if I am unhappy with the course?
We would never want you to be unhappy! If you are unsatisfied with your purchase, contact us in the first 7 days and we will give you a full refund.
What is your Refund Policy and Terms of Use?
To know more about canceling the enrollment, refund, and rescheduling policy, visit:
Refund and Rescheduling Policy – https://www.zarantech.com/Refund-policy/
Terms of Service – https://www.zarantech.com/terms-of-use/
What other Resources do you provide?
YouTube (Free Videos) - https://www.youtube.com/@zarantechdotcom
LinkedIn (Free materials) - https://www.linkedin.com/showcase/sap-learner-community/
