Session Video - Introduction to SAP CS and Process Overview

The agenda for this session included:

  • Introduction to SAP Customer Service in S/4HANA environment
  • Explanation of functional modules and business scenarios
  • Overview of notification and order management process
  • Understanding SAP GUI vs SAP Fiori
  • Real-time use cases involving service requests
  • Introduction to organizational elements in SAP
  • SAP landscape navigation basics

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