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SAP S/4HANA Customer Service (CS) Training
Glossary of Terms
Glossary of SAP S/4HANA Customer Service (CS) terms
Session 1 - Introduction to SAP CS and Process Overview
Session Video - Introduction to SAP CS and Process Overview (39:42)
Assignment
Quiz
Session 2 - Enterprise Structure and Organizational Units
Session Video - Enterprise Structure and Organizational Units (43:17)
Assignment
Quiz
Session 3 - Company Code and Plant Definition Process
Session Video - Company Code and Plant Definition Process (45:53)
Assignment
Quiz
Session 4 - Plant Configuration and Plant Assignment
Session Video - Plant Configuration and Plant Assignment (56:37)
Assignment
Quiz
Session 5 - Overview of End-to-End Service Process
Session Video - Overview of End-to-End Service Process (75:45)
Assignment
Quiz
Session 6 - Service Notification and Order Creation
Session Video - Service Notification and Order Creation (56:02)
Assignment
Quiz
Session 7 - Execution of Service Order and Billing
Session Video - Execution of Service Order and Billing (71:32)
Assignment
Quiz
Session 8 - Breakdown Maintenance and Notification Flow
Session Video - Breakdown Maintenance and Notification Flow (50:28)
Assignment
Quiz
Session 9 - Order Creation with Equipment Reference
Session Video - Order Creation with Equipment Reference (63:55)
Assignment
Quiz
Session 10 - Notification Item and Task Handling
Session Video - Notification Item and Task Handling (66:07)
Assignment
Quiz
Session 11 - Preventive Maintenance and Scheduling Setup
Session Video - Preventive Maintenance and Scheduling Setup (63:37)
Assignment
Quiz
Session 12 - Order Release and Component Allocation
Session Video - Order Release and Component Allocation (54:18)
Assignment
Quiz
Session 13 - Creating Purchase Requisition for Services
Session Video - Creating Purchase Requisition for Services (64:31)
Assignment
Quiz
Session 14 - Purchase Order Creation and Supplier Entry
Session Video - Purchase Order Creation and Supplier Entry (36:31)
Assignment
Quiz
Assessments
Assessment - 1. Introduction to SAP CS
Assessment - 2. Organisation Structure
Assessment - 3. Master Data for SAP CS PM
Assessment - 4. Process
Assignments
Assignment - 1. Introduction to SAP CS
Assignment - 2. Organisation Structure
Assignment - 3. Master Data for SAP CS PM
Assignment - 4. Process
Lab Activity
Lab Activity - 1. Using an SAP System
Lab Activity - 2. User-Specific Settings
Lab Activity - 3. Master Data
Lab Activity - 4. Material Serial Numbers and Equipment
Lab Activity - 5. Functional Locations
Lab Activity - 6. Warranties
Lab Activity - 7. Simple Notification Processing
Lab Activity - 8. Notification Receipt
Lab Activity - 9. Notification Processing
Lab Activity - 10. Notification Completion
Lab Activity - 11. Simple Order Processing
Lab Activity - 12. Order Entry and Planning
Lab Activity - 13. Order Processing
Lab Activity - 14. Order Confirmation
Lab Activity - 15. Billing
Lab Activity - 16. Order Completion
Lab Activity - 17. Service Quotations
Lab Activity - 18. Order Entry and Returns Delivery
Lab Activity - 19. Technical Check and Repairs Processing
Lab Activity - 20. Outbound Delivery and Billing
Lab Activity - 21. Service Contracts
Lab Activity - 22. Service Products
Lab Activity - 23. Service Processing with Contract Reference
Lab Activity - 24. Task Lists
Lab Activity - 25. Maintenance Plans
Lab Activity - 26. Maintenance Plan Scheduling
Lab Activity - 27. Service History
Lab Activity - 28. Service Information System
Capstone Projects / Case Studies
Capstone Project - 1. Customer Service Order to Project Integration
Capstone Project - 2. End-to-End Customer Project Management Implementation
Capstone Project - 3. Incident and Complaint Management within Customer Service
Capstone Project - 4. Resource and Workforce Planning for Customer Projects
Capstone Project - 5. Service Contract and Usage-Based Billing Management
Interview Questions
Interview Questions - Set 1
Interview Questions - Set 2
Interview Questions - Set 3
Interview Questions - Set 4
Interview Questions - Set 5
Sample Resumes
Sample Resume - Fresher SAP S4HANA Customer Service (CS) Consultant
Sample Resume - Experienced Senior SAP S4HANA CS Solution Architect (9 Years)
Sample Resume - Mid-Level SAP S4HANA CS Functional Consultant (4 Years)
Prepare your Linkedin profile
Linkedin Cheat Sheet
Prepare your Resume
Resume Cheat Sheet
Final Quiz
Test Your Skills!
Teach online with
Assessment - 1. Introduction to SAP CS
Assessment - Module 1 - Introduction to SAP CS.pdf
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