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SAP S/4HANA Customer Service (CS) Training
Glossary of Terms
Glossary of SAP S/4HANA Customer Service (CS) terms
Session 1 - Introduction to SAP CS and Process Overview
Session Video - Introduction to SAP CS and Process Overview (39:42)
Assignment
Quiz
Session 2 - Enterprise Structure and Organizational Units
Session Video - Enterprise Structure and Organizational Units (43:17)
Assignment
Quiz
Session 3 - Company Code and Plant Definition Process
Session Video - Company Code and Plant Definition Process (45:53)
Assignment
Quiz
Session 4 - Plant Configuration and Plant Assignment
Session Video - Plant Configuration and Plant Assignment (56:37)
Assignment
Quiz
Session 5 - Overview of End-to-End Service Process
Session Video - Overview of End-to-End Service Process (75:45)
Assignment
Quiz
Session 6 - Service Notification and Order Creation
Session Video - Service Notification and Order Creation (56:02)
Assignment
Quiz
Session 7 - Execution of Service Order and Billing
Session Video - Execution of Service Order and Billing (71:32)
Assignment
Quiz
Session 8 - Breakdown Maintenance and Notification Flow
Session Video - Breakdown Maintenance and Notification Flow (50:28)
Assignment
Quiz
Session 9 - Order Creation with Equipment Reference
Session Video - Order Creation with Equipment Reference (63:55)
Assignment
Quiz
Session 10 - Notification Item and Task Handling
Session Video - Notification Item and Task Handling (66:07)
Assignment
Quiz
Session 11 - Preventive Maintenance and Scheduling Setup
Session Video - Preventive Maintenance and Scheduling Setup (63:37)
Assignment
Quiz
Session 12 - Order Release and Component Allocation
Session Video - Order Release and Component Allocation (54:18)
Assignment
Quiz
Session 13 - Creating Purchase Requisition for Services
Session Video - Creating Purchase Requisition for Services (64:31)
Assignment
Quiz
Session 14 - Purchase Order Creation and Supplier Entry
Session Video - Purchase Order Creation and Supplier Entry (36:31)
Assignment
Quiz
Assessments
Assessment - 1. Introduction to SAP CS
Assessment - 2. Organisation Structure
Assessment - 3. Master Data for SAP CS PM
Assessment - 4. Process
Assignments
Assignment - 1. Introduction to SAP CS
Assignment - 2. Organisation Structure
Assignment - 3. Master Data for SAP CS PM
Assignment - 4. Process
Lab Activity
Lab Activity - 1. Using an SAP System
Lab Activity - 2. User-Specific Settings
Lab Activity - 3. Master Data
Lab Activity - 4. Material Serial Numbers and Equipment
Lab Activity - 5. Functional Locations
Lab Activity - 6. Warranties
Lab Activity - 7. Simple Notification Processing
Lab Activity - 8. Notification Receipt
Lab Activity - 9. Notification Processing
Lab Activity - 10. Notification Completion
Lab Activity - 11. Simple Order Processing
Lab Activity - 12. Order Entry and Planning
Lab Activity - 13. Order Processing
Lab Activity - 14. Order Confirmation
Lab Activity - 15. Billing
Lab Activity - 16. Order Completion
Lab Activity - 17. Service Quotations
Lab Activity - 18. Order Entry and Returns Delivery
Lab Activity - 19. Technical Check and Repairs Processing
Lab Activity - 20. Outbound Delivery and Billing
Lab Activity - 21. Service Contracts
Lab Activity - 22. Service Products
Lab Activity - 23. Service Processing with Contract Reference
Lab Activity - 24. Task Lists
Lab Activity - 25. Maintenance Plans
Lab Activity - 26. Maintenance Plan Scheduling
Lab Activity - 27. Service History
Lab Activity - 28. Service Information System
Capstone Projects / Case Studies
Capstone Project - 1. Customer Service Order to Project Integration
Capstone Project - 2. End-to-End Customer Project Management Implementation
Capstone Project - 3. Incident and Complaint Management within Customer Service
Capstone Project - 4. Resource and Workforce Planning for Customer Projects
Capstone Project - 5. Service Contract and Usage-Based Billing Management
Interview Questions
Interview Questions - Set 1
Interview Questions - Set 2
Interview Questions - Set 3
Interview Questions - Set 4
Interview Questions - Set 5
Sample Resumes
Sample Resume - Fresher SAP S4HANA Customer Service (CS) Consultant
Sample Resume - Experienced Senior SAP S4HANA CS Solution Architect (9 Years)
Sample Resume - Mid-Level SAP S4HANA CS Functional Consultant (4 Years)
Prepare your Linkedin profile
Linkedin Cheat Sheet
Prepare your Resume
Resume Cheat Sheet
Final Quiz
Test Your Skills!
Teach online with
Capstone Project - 4. Resource and Workforce Planning for Customer Projects
Capstone Project - 4. Resource and Workforce Planning for Customer Projects.pdf
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