Glossary of Terms
Session 1 - Introduction to SAP CS and Process Overview
Session 2 - Enterprise Structure and Organizational Units
Session 3 - Company Code and Plant Definition Process
Session 4 - Plant Configuration and Plant Assignment
Session 5 - Overview of End-to-End Service Process
Session 6 - Service Notification and Order Creation
Session 7 - Execution of Service Order and Billing
Session 8 - Breakdown Maintenance and Notification Flow
Session 9 - Order Creation with Equipment Reference
Session 10 - Notification Item and Task Handling
Session 11 - Preventive Maintenance and Scheduling Setup
Session 12 - Order Release and Component Allocation
Session 13 - Creating Purchase Requisition for Services
Session 14 - Purchase Order Creation and Supplier Entry
Assessments
Assignments
Lab Activity
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Lab Activity - 1. Using an SAP System
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Lab Activity - 2. User-Specific Settings
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Lab Activity - 3. Master Data
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Lab Activity - 4. Material Serial Numbers and Equipment
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Lab Activity - 5. Functional Locations
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Lab Activity - 6. Warranties
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Lab Activity - 7. Simple Notification Processing
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Lab Activity - 8. Notification Receipt
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Lab Activity - 9. Notification Processing
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Lab Activity - 10. Notification Completion
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Lab Activity - 11. Simple Order Processing
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Lab Activity - 12. Order Entry and Planning
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Lab Activity - 13. Order Processing
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Lab Activity - 14. Order Confirmation
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Lab Activity - 15. Billing
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Lab Activity - 16. Order Completion
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Lab Activity - 17. Service Quotations
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Lab Activity - 18. Order Entry and Returns Delivery
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Lab Activity - 19. Technical Check and Repairs Processing
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Lab Activity - 20. Outbound Delivery and Billing
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Lab Activity - 21. Service Contracts
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Lab Activity - 22. Service Products
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Lab Activity - 23. Service Processing with Contract Reference
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Lab Activity - 24. Task Lists
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Lab Activity - 25. Maintenance Plans
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Lab Activity - 26. Maintenance Plan Scheduling
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Lab Activity - 27. Service History
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Lab Activity - 28. Service Information System
Capstone Projects / Case Studies
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Capstone Project - 1. Customer Service Order to Project Integration
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Capstone Project - 2. End-to-End Customer Project Management Implementation
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Capstone Project - 3. Incident and Complaint Management within Customer Service
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Capstone Project - 4. Resource and Workforce Planning for Customer Projects
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Capstone Project - 5. Service Contract and Usage-Based Billing Management
Interview Questions
Sample Resumes
Prepare your Linkedin profile
Prepare your Resume
Final Quiz
